Visit the Koala Hospital

Visit the Koala Hospital
The Port Macquarie Koala Hospital is re-opening its doors on Monday, 25th October 2021, to welcome back visitors wanting to see and learn more about koalas. We’ve missed you!

The hospital will open to fully vaccinated people over 16 years of age and to children under 16 years. To enter you must provide proof of Covid vaccination or have with you medical exemption documentation.

When we re-open, following the orders issued by NSW Health to ensure the health and safety of our visitors, staff and volunteers will be a priority. Therefore we ask that you….

Pre-book online to visit the hospital. Tickets are not available at the Koala Hospital, so No Booking, No Entry! You can book at And, if you aren’t double vaccinated, you won’t be allowed to enter.

If you have been asked to self-isolate, please stay away until you are healthy - do not book or visit. If you have cold or flu symptoms, please stay away - do not book or visit.

Our koalas remain our first priority, and while we’ve been closed, our dedicated volunteers and staff have continued to care for the koalas on permanent exhibit and those in rehab at the hospital. However, without visitors, it’s been lonely, so we look forward to welcoming you back.


Please note that visits to the Koala Hospital may be temporarily halted for safety reasons such as in the event of severe adverse weather conditions.

COVID-19 changes and precautions for visitor and staff safety

Some of the NSW Health requirements include:

  • COVID-19 vaccinated visitors: The Port Macquarie Koala Hospital will be open to visitors aged 16 years and over who are fully vaccinated against COVID-19, and children under the age of 16. All visitors must provide proof of COVID-19 vaccination or have medical exemption documentation with them to enter.

  • Service NSW check-in: All visitors will be required to check in using the Service NSW app (the QR code) upon arrival.

  • Pre-booked visits only: All visitors will be required to pre-book tickets online for a specific date and time slot. Bookings can only be made online via our website:

  • The Koalaseum (koala museum) will continue to be closed to the public however, we’ve placed posters explaining facts about koalas in the public walkway.

  • The souvenir shop will be cashless and only accept credit or debit card payments.

  • Signage explaining that guests are not to enter if they have been asked to self-isolate

  • Signage reminding people of the need to social distance and to use the hand wash sanitiser provided for visitors.

  • Social distancing: all visitors (unless from the same household) are required to maintain 1.5metres physical distance at all times.

  • Cleaning through the koala walkway will be conducted after each visit.

  • Public toilets are cleaned daily by professional cleaners.

    Booking Information Sheet

Self Guided Tour Information. Print out your own copy to bring with you

Greatest threats to Koalas
How you can get involved ‘hands on’